Hertz Car Rental Yellowknife
Published
July 11, 2018
Location
Yellowknife
Category
Job Type
Receive Applications Via
Email
Compensation
16/HR
Territory
Northwest Territories

Description

The Customer Service Representative is an essential member of the team in providing the fastest, easiest, and most valued experience to our customers.  The Customer Service Representative provides attentive, and courteous service to understand the customer's travel needs.

Duties

  • Provide world class customer service by managing the rentals and returns process
  • Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner
  • Resolve customer issues and concerns professionally using effective customer service techniques
  • Answer telephone calls in a timely manner
  • Answer questions and provide directions in a courteous and expeditious manner
  • Qualify and process customer rentals with accuracy and attention to detail
  • Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental
  • Keep work area organized and free of clutter
  • Duties also include cleaning the interior and exterior of the vehicle, checking and filling all necessary fluids under the hood, refueling the vehicle and checking tire pressure.

Qualifications

  • High School diploma or equivalent
  • A minimum of one year of sales or customer experience in a high volume or service oriented environment
  • Passion for customer service and attention to detail - Goes the extra mile
  • Proven strong sales and closing skills and the ability to friendly, engaging manner
  • Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
  • Proficiency in English
  • Good communication skills both written and oral.  Communicate in English clearly and proficiently.  Candidates fluent in other languages are encouraged to apply
  • Work in a fast paced environment with a variety of tasks.  Excellent organizational and time management skills
  • Demonstrate professionalism and interpersonal skills
  • Proven experience of working well within a team
  • 100% customer focus, with proven experience within a customer facing environment
  • Work flexible shifts including weekends and holidays
  • Work outdoors during all weather conditions
  • Stand for long periods of time
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