The Salvation Army NWT Resource Centre & Bailey House
June 12, 2019
4925 45 St, Canada
Job Type
$24.43-$26.64 per hour
Northwest Territories


This is a part-time unionized position. The Caseworker is responsible for providing case management, security, referrals, and to develop and deliver Life Skills Programs as set out by the House Supervisor.  This position may involve shift work and flexible hours.

DEADLINE TO APPLY: June 21, 2019


Program Operations:

  • Complete intake and admissions forms.
  • Facilitates client admissions in a courteous, non-judgemental and expeditious manner
  • Develop Resident Personal Development Plan/Resident Action Plan
  • Support residents in living independently and maintaining their living unit
  • Case management (Case notes)
  • Utilize resident data base, document as outlined by policy
  • Attend case conferences and staff meetings
  • Immediately reporting critical incidents to the on call supervisor or the House Coordinator
  • Program development and delivery
  • Providing consistent routine care according to policy and procedure manual and promptly identifying potential problems and inconsistencies to the Coordinator
  • Plans, prioritises and helps co-ordinate the client care delivery at the commencement of each shift
  • Meeting with residents as assigned and required by program
  • Reading Clients files, logs and other documents as required by policy
  • Assist in community placement of residents to accomplish their PDP/RAP
  • Referrals and Advocacy on behalf of residents
  • Signing Guests in and out
  • Facilitate outside agencies delivering in house programming
  • Communicates and interacts appropriately with clients, demonstrating a non-judgemental approach, sensitivity, empathy, understanding, support, and respect for the worth and dignity of the individual.
  • Participates in facilitating lectures/workshops within SA or the community as required
  • Ensuring Resident Personal Development plans are followed and modified when needed
  • Facilitate resident house meetings/programs

Program Administration:

  • Assists with orientation of new staff
  • Maintaining accurate client records
  • Relays pertinent information related to client concerns, staff performance issues, operational issues, community issues, etc. promptly to appropriate personnel
  • Maintains healthy working relationships with other NWT Resource Centre staff, allied professionals and other referral parties
  • Follows formal lines of communication as identified by Bailey House organizational structure
  • Attending all scheduled staff meetings and case conferences
  • Provides assistance to other units within the NWT Resource Centre as required where skills permit and where operationally feasible.
  • Performs routine phone duties to expedite client admissions and general reception in accordance with Bailey House protocols, practices, and procedures.
  • Maintaining a clean and professional looking office as per policy
  • Dress in a professional manner

Health, Safety & Security:

  • Understands and adheres to legal requirements
  • Assuring security of facility through locking appropriate doors and monitoring clients coming and going. This includes monitoring security cameras
  • Maintains current understanding of SA Bailey House policies and procedures
  • Understands and is able to implement emergency procedures related to the facility and/or the clients i.e. CPR, fire evacuations, etc.
  • Maintains and uses supplies prudently
  • Completes unusual occurrence and incident documentation as required
  • Identifies and reports any unsafe conditions promptly to The Salvation Army NWT Resource Centre Occupational Health & Safety Committee
  • Knows the Centre’s physical layout, including location of fire pull boxes, extinguishers, emergency phones, maintenance rooms, boiler room, etc.
  • Performs resident, guest, hall and stairwell checks for security and maintenance of building
  • Performs unit searches at the direction of the House Coordinator

Maintains current knowledge in the field of addictions and associated behaviours

  • Attends available training/in-service presentations/courses
  • Utilizes resources at the NWT Resource Centre as well as other community resources
  • Contributes to development of and participates in Continuous Quality Assurance Program
  • Reads addiction related articles assigned
  • Maintain a current knowledge of issues related to homelessness, mental health and transitional services for Corrections and Justice Services


  • Post-Secondary Diploma or Degree with focus on social work or counselling
  • One to three years experience in social services field
  • Other post-secondary education will be considered
  • Addictions Certification is an asset
  • Ability to work within a team environment
  • Computer literacy
  • First Aid
  • Verbal Judo and/or NVCI
  • Suicide Intervention
  • Mental Health First Aid
  • Clear Criminal Record Check
  • Must pass federal security clearance during the probation period

Company Info

The Salvation Army is an international Christian church and charitable movement, active in over 128 countries worldwide. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity. The Mission of The Salvation Army is to share the love of Jesus Christ, meet human needs, and be a transforming influence in the communities of our world. This is expressed in spiritual ministry, and also by a wide variety of social services, which are extended without discrimination as to race or creed.
Core values that guide all aspects of the Salvation Army in the Canada & Bermuda Territory:
Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.
The powerful mission and core values of The Salvation Army serve as significant attractors for those people who choose to join the organization, which has been serving the under-served and evolving for 150 years.

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