First Air
March 4, 2019
Job Type
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First Air is seeking full-time Customer Service Agents to represent our airline at the Iqaluit Airport!


  • Process passengers and baggage;
  • Make reservations and compute fares;
  • Disseminate information;
  • Assist passengers with mobility and special needs;
  • Issue tickets/airway bills and process sales reports for deposit;
  • Assemble, control and transmit reservations and passenger data;
  • Administer Interline and employee travel both business and pleasure;
  • Maintain records as required;
  • Process claims for damaged or missing baggage;
  • Record flight arrival and departure times;
  • Conduct radio communications with the aircraft;
  • Process weight and balance and load control data;
  • Process shipment and reception of all cargo;
  • Perform load service duties;
  • Other duties as assigned


  • High school diploma or equivalent related experience;
  • 1 year of customer service experience;
  • Possess a working knowledge of Sabre System;
  • Bilingual in English/French or English/Inuktitut;
  • Possess a knowledge of passenger check-in and baggage handling;
  • Must be familiar with all aspects paperwork/documentation for all passenger service functions;
  • Must possess strong communication, and interpersonal skills;
  • Proven customer service skills;
  • Works well in team environment;
  • Experience in handling passengers with mobility needs;
  • Must be adept at handling multiple tasks, and prioritizing duties;
  • Willing to assist in all areas of passenger services;
  • Willing to work irregular hours of operation and shift work;
  • Ability to obtain and retain a Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

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