Oversee the scheduling and dispatching of all Buffalo Airways aircraft, ensuring that all aspects of the flights are in accordance with company procedures, planning and monitoring throughout all flight phases.
- Flight follow and monitor progress of each flight from initial departure, intermediate stops, to final destination, or until flight watch has transferred to another flight follower
- Confirm flight itinerary with clients for the following day, and update any trip information as required; create trip sheets and charter packages as required
- Collect weather and runway conditions for Flight Crew and Flight Operations management, reporting changes as required; monitor and relay as requested or when significant changes occur
- Provide consistent customer contact confirming trips and flight details, ensuring customer requirements are met, including updates on flight status and scheduling trips
- Ensure all relevant pre and post flight information is recorded, along with relevant airport, customer, aircraft, contact, and regulatory information
- Brief flight crews and ground operations on upcoming trip schedule, send out crew briefs, and follow up with crew on assignments
- Liaise with Charter Sales team for client requests, or operational issues effecting customer service; coordinate hotel, parking, catering or special requests for upcoming trips as required
- Ensure compliance with aircraft reconfigurations, review aircraft serviceability sheets, and maintenance sign-offs relating to flight schedule
- May perform other related duties as assigned
- Previous experience in a dispatching role or similar position considered an asset.
- Valid Air Operator Radio License considered an asset
- Proven customer service focus, with strong interpersonal and communication skills
- Analytical and organized, with excellent attention to detail
- Proven experience in a fast-paced environment
- Northern experience an asset
Since 1970 Buffalo Airways has been operating our legendary aircraft with outstanding customer service. Partnered with our courier service, Buffalo Air Express, we offer our customers a service that is worldwide and dependable. With our variety of aircraft and dedicated employees, we accomplish our clients’ goals in both a timely and professional manner.