June 22, 2020
Yellowknife, Canada
Job Type
Northwest Territories


Our team is growing! The YWCA NWT Family Support Case Worker is part of a housing support team, located in the Yellowknife office, that provides support and coordinates services to tenant families and offers support in a flexible, compassionate manner using positive social responses within a trauma-informed practice approach. Full posting available at: https://www.ywcanwt.ca/job-opportunities


  • Collaborates with families to create a comprehensive service plan

  • Provides case management and advocacy to tenant families

  • Actively works to mitigate the impacts of mental health issues/addictions

  • Coordinates and monitors referrals and bridges gaps

  • Liaison with other service agencies

  • Helps families advocate for benefits, entitlements, and services

  • Educates clients about rights and responsibilities of tenancy

  • Connects families with resources to cover basic needs


  • Extensive experience with families facing conditions of risk

  • Specialized training in mental health and addictions

  • Solid understanding of harm reduction and social determinants of health

  • Ability to resolve issues without confrontation or power struggles

  • Awareness of the impacts and trauma of residential schools

  • Ability to problem solve, deal with crisis, and work flexible hours as required

Related Jobs