Jam Inns Ltd O/A Chateau Nova Yellowknife is looking for a Permanent, Full-Time Front Desk Manager, Hotel (NOC 0632) ,1 vacancy.

Title:                               Front Desk Manager, Hotel (NOC 0632) (1 vacancy) 

Terms of employment: Permanent, Full-time 

Work Location Information: 4571 48 St, Yellowknife, NT X1A 0E2 

Wage & Benefits:

• $50,000.00 per year
• Vacation time is accrued from the start date at 2 weeks per year of vacation time

Hours:               30-33 hours per week

Start Date:        As soon as possible

How to apply 

By email: steven_w@novahotels.ca

Job Duties:

The specific responsibilities of the Front Office Manager will vary depending on the needs of the hotel. Specific responsibilities may include, but are not limited to the following areas:

• Leads, motivates and coaches the associates in order to maximize productivity and satisfaction
• Leads, motivates and coaches all night audit associates / functions in accordance with Nova Hotels financial practices
• Follows all Nova Hotels Accounts Receivable practices and ensures all procedures are followed to maintain desired outcomes.
• Actively participates, coaches and leads associates in guest problem resolution processes to ensure that guest service opportunities are resolved quickly and addressed effectively
• Implements and owns arrival best practices checklist, measures accuracy through documented audits
• Leads, motivates and coaches all pass on communications between departments
• Ensures accuracy of room block assignments, arrangements for special requests, VIP accommodations and the distribution of the VIP lists
• Conducts regular walk throughs of the hotel. Notes any deficiencies and follows up  as required
• Prepare bi-weekly Front Office schedules. Maintain complete knowledge of the daily schedules to accommodate all groups, special requests and any special features of the hotel, while maintaining the desired labour costs.
• Help to manage Online Travel Agents and manage the room inventories to ensure the desired Average Daily Rates.
• Prepare travel agent commission reports in a timely manner.
• Prepare all required month end procedures and ensure they are provided to Nova accounting within the required time.
• Develops strategies and action plans to achieve set goals and objectives for Net Operating Income, Guest Services Index and Culture
• Meets and exceeds the expectations of the associates by utilizing leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports
• Conducts performance reviews according to established deadlines for front office and night audit associates
• Designs and ensures active participation of associates for all training programs
• Listens and responds to guests’ requests or concerns and taking action until completion
• Projects a favorable image of Nova Hotels Hospitality to the public
• Arrange for and oversee maintenance activities
• Develop and implement policies and procedures for daily operations
• Negotiate with suppliers for the provision of materials and supplies
• Negotiate with clients for the use of facilities

Personal Suitability

Effective interpersonal skills, Excellent written communication, Initiative, Team player, Excellent oral communication, Client focus, Flexibility

Minimum Qualifications 

• A college diploma or university degree in  management is required.
• 3 years to less than 5 years of work experience as a hotel manager is required.

Employment Conditions

• Early morning, Morning, Day, Evening, Night and Weekends

Language of work: English

Work Conditions and Physical Capabilities

Fast-paced environment, Work under pressure, Combination of sitting, standing, walking, Walking, Standing for extended periods

Work Setting: Hotel