Yellowknife Women's Society
August 20, 2020
Yellowknife, Canada
Job Type
Northwest Territories


Yellowknife Housing First

Job Description: Service Coordinator
Reports to: Team Lead/Housing Coordinator

Service Coordinators are front-line members of the Yellowknife Housing First team. Under the supervision of the Team Lead, service coordinators provide and coordinate services for Housing First tenants in a flexible, compassionate and responsible manner.


please note this job closes at midnight on August 31, 2020



  • Review client intake and collaborate with clients to create a comprehensive client-centered service plan
    • Provide case management and advocacy to tenants, and coordinate and monitor referrals to community services and tenant participation
    • Maintain written and computerized records, compile reports and complete other program documentation
    • Assist clients to manage their finances, including preparing budgets, accessing Income Support and assisting in preparing tax and other financial documents
    • Educate, inform and advocate for clients regarding benefits and entitlements (e.g. disability supports, survivor benefits)
    • Organize and participate in social activities with tenants in the community
    • Assist clients to prepare for and find employment, if desired
    • Provide clients with education regarding their consumer rights, including grievance procedures with Yellowknife Housing First, and support to pursue any grievances
    • Assist in bridging any gaps between tenants and community service providers
    • Facilitate educational and support groups, as needed
    • Participate in on-call rotation
    • Perform related work as assigned



  • Previous experience working with individuals with histories of substance use, mental health issues and/or trauma; experience working with homeless individuals preferred
    • A degree in social work or related degree (e.g. psychology, occupational therapy) preferred
    • An awareness of the history of colonialism and the legacy and impact of residential schools
    • The ability to discuss sensitive topics effectively, and to handle disagreements in a way that leads to acceptable compromises and avoids power struggles or confrontations
    • The ability to work independently, to cope with crisis situations, and to work flexible hours in a changing environment
    • A solid understanding of harm reduction as a philosophy and practice; an understanding of social determinants of health and social justice issues
    • Excellent interpersonal communications skills, including conflict management skills
    • Excellent written and oral communications skills, as well as computer literacy in Word and Excel
    • Have a flexible, positive, team-based and solution-oriented approach to work
    • Valid NWT driver’s license preferred

This is a full time term  position working 7.5 hrs/day for 37.5 hrs/week.

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