Global Storm IT Corporation
Published
September 20, 2019
Location
Yellowknife, Canada
Job Type
Compensation
$60,000/yr Salary
Department
Human Resources
Territory
Northwest Territories

Description

Position Title:  IT Technician

Reference Number:  GSIT041

Department: Human Resources

Job Location:  Yellowknife NT

Apply By:  Email to hr@globalstormit.com

Closing date:  Open

Description…

The IT Technician’s role is to support and maintain client and in-house computer systems, servers, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal server/workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide training and assistance where required. Global Storm is primarily a service support company and gives guaranteed quality of service and response times to its corporate client base.

 

In Global Storm IT we…

  • engage your unique talents and perspectives
  • welcome your ideas on how to do things differently and better
  • support you all the way in your efforts to achieve, learn and grow
  • give you the tools, training and support you need to connect with new and current customers
  • motive your success

 

This role may be for you if…

  • you believe in the power of relationships
  • you enjoy the rewards, support and recognition
  • you are client-facing and know how to develop relationships with your clients
  • you are self-motivated
  • you like working in a team-oriented, collaborative environment

Duties

In a typical week, you might….

  • Work with the Global Storm team, as well as the end users, to identify and deliver required services.
  • Develop strong relationships with clients and collaborate
  • Work with end users to identify and deliver required service.
  • Liaise with, and provide training and support to, end users on general workstation-related tasks.
  • Install, configure, test, maintain, monitor, and troubleshoot client workstation hardware and software.
  • Perform on-site analysis, diagnosis, and resolution of complex workstation problems for a variety of clients, and recommend and implement corrective solutions, including on-site and/or off-site repair as needed.
  • Receive and respond to incoming calls, tickets, and/or e-mails regarding workstation related problems.
  • Develop and maintain client-specific inventories of hardware and software.
  • Monitor and test workstation performance, and provide statistics and reports.
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring workstation performance.
  • Accurately document instances of hardware failure, repair, installation, and removal.
  • Construct, install, and test customized configurations based on various platforms and operating systems.
  • Conduct research on computer products in support of hardware procurement and development efforts. Evaluate and recommend hardware and software products for purchase.
  • Recommend, schedule, and perform workstation hardware and peripheral equipment improvements, upgrades, and repairs.
  • Assist in developing long-term strategies and capacity planning for meeting future hardware needs.
  • If necessary, liaise with third-party support and PC equipment vendors.
  • Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with said plans.
  • Maintain and document assigned tasks within our ticketing system.
  • Work in a team environment, providing guidance to others when needed.

Qualifications

We are looking for…

  • College diploma, university degree, or equivalent certifications in the field of computer science.
  • Minimum 3 years of IT-related work experience.
  • Valid driver’s license – usable within NT.
  • Bondable – must get current Criminal Records Check.

Nice points to have…

  • CompTIA A+ certification.
  • Current networking certification; Network+, CCNA, or equivalent.
  • LabTech IT automation certification and/or experience.
  • MS Exchange certification and/or experience.
  • SQL Server certification and/or experience.
  • Network security certification and/or experience.
  • Extensive technical knowledge of server, network, and workstation hardware.
  • Hands-on hardware troubleshooting experience.
  • Extensive equipment support experience.
  • Working technical knowledge of current network protocols, operating systems, and standards.
  • Ability to operate tools, components, and peripheral accessories.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
  • Ability to conduct research into PC issues and products as required.
  • Strong written and oral communication skills.
  • Ability to present ideas in user-friendly language.
  • Understanding of the organization’s goals and objectives.
  • Analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

 

Your work conditions will be…

  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate various computer equipment and tools.
  • Lifting and transporting of moderately heavy objects, such as computers, peripherals, and UPSs.
  • Travel; including to remote areas and small communities with limited facilities.

 

 

And of course… 

  • Global Storm is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled
  • Global Storm believes that diversity leads to strength.

Company Info

Small & Medium Businesses or Larger Organizations: we can take on the management of all or some of your day to day IT needs.

Our solutions include real-time remote support for every member of your team, and a dedicated lead technician for on-site support when necessary.

https://www.globalstormit.com/why-choose-us