The Salvation Army NWT Resource Centre & Bailey House
June 11, 2019
Yellowknife, Canada
Job Type
To be determined
Northwest Territories


This is a non-unionized full-time salaried supervisory position. This position is part of the Leadership Team.

DEADLINE TO APPLY: June 25, 2019


Staff Supervision:

  1. Prepares and maintains shift schedules.
  2. Coordinates and fills work schedules to cover MHSS & WMS shifts.
  3. Recruits, interviews, and hires staff in conjunction with HR.
  4. Directly supervises and supports the staff.
  5. Conducts staff evaluations (PEAC).
  6. Delegates and follows up on work of support staff.
  7. Does first level staff discipline, up to and including verbal warnings.
  8. Provides day-to-day problem solving and support to staff.
  9. Provides formal staff training and assesses staff training needs.
  10. Provides support, guidance and directions to train staff in all aspects of client service.
  11. Coordinates, prepares, attends and facilitates staff meetings.
  12. Ensures staff compliance with policy and procedures.

Program Management:

  1. Provide direction for WMS program development.
  2. Participates in intake meetings and establishes parameters of MHSS client placement.
  3. Assesses placement appropriateness for new MHSS clients.
  4. Oversees quality assurance of programs provided by staff to clients.
  5. Directs staff to information regarding addictions and other resources pertinent to program development.
  6. Working with the team to research and develop the various Mental Health and Addictions related support programs.
  7. Trains, orients and reviews implementation of emergency procedures related to the facility and or the clients i.e. CPR, fire evacuations, etc. with staff.
  8. Oversee the safe operation of the work site. Report any deficiencies to the Operations Manager.
  9. Provides immediate stabilization crisis management support and provides emergency incidental behaviour management.
  10. Reviews safety plans for individual MHSS clients to ensure they are not put at unreasonable levels of risk.
  11. Reviews the emergency response plans to ensure they are appropriate and adhere to agency policy.
  12. Directs MHSS staff to information regarding medications and medical conditions.
  13. Ensures client’s medical needs are met.
  14. Keeps abreast of community needs and resources, including possible funding opportunities.


  1. Monitors records such as incident reports, observation notebooks on clients, log books, client personal development plans, medication log and communication books.
  2. Maintain and controls all old client records up to previous fiscal year.
  3. Prepares a variety of correspondence, reports, statistical reports, reports for funders, etc.
  4. Collects, approves and processes departmental staff time sheets.
  5. Assists with the development, updating and evaluation of agency policy and procedures and ensures staff compliance with policy and procedures.
  6. Assuming on call duties as required – assist staff as needed, respond to emergency situations and shift cancellations.
  7. Complies with The Salvation Army’s policies and procedures.
  8. Performs other tasks as assigned by the Program Manager.

Community Involvement:

  1. Meeting or communicating regularly with relevant agencies for case conferences and   solving problems relating to specific clients.
  2. Interacting with others involved with the clients to support their family and community relationships.
  3. Using communication skills to ensure positive inter-agency relationships.
  4. Acting as the primary contact for contracting agencies regarding client issues and referrals.


  • Must have a Degree in Social Sciences (or combination of related education with job experience)
  • Addictions Certification (diploma or certificate) or related experience. I.C.A.D.C. an asset
  • 3 - 5 years supervisory experience in the social services field.
  • Suicide Intervention Certification
  • First Aid Certification
  • Mental Health First Aid
  • Non-violent Crisis Intervention or Verbal Judo
  • Computer Literacy
  • Class 5 drivers licence is an asset

Company Info

Mission and Values Statement
The Salvation Army is an international Christian church and charitable movement, active in over 128 countries worldwide. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity. The Mission of The Salvation Army is to share the love of Jesus Christ, meet human needs, and be a transforming influence in the communities of our world. This is expressed in spiritual ministry, and also by a wide variety of social services, which are extended without discrimination as to race or creed.
Core values that guide all aspects of the Salvation Army in the Canada & Bermuda Territory:
Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.
The powerful mission and core values of The Salvation Army serve as significant attractors for those people who choose to join the organization, which has been serving the under-served and evolving for 150 years.

Related Jobs