The Salvation Army NWT Resource Centre & Bailey House
June 11, 2019
Yellowknife, Canada
Job Type
$28.88 per hour
Withdrawal Management Services
Northwest Territories


This is a unionized full-time position.

DEADLINE TO APPLY: June 25, 2019


Case Management:

  • Keeps abreast of the day-to-day operation and resident issues
  • Assists Caseworkers in evolving personal development plans
  • Assists Caseworkers with screening Second Phase residents and oversees their case management
  • Ensure implementation and monitoring of personal development plans.
  • Provide advocacy services or teaches self-advocacy for needed.
  • Ensure residents understand and adhere to program rules and responsibilities.
  • Coordinate second phase resident referrals to services with other agencies or professionals (income support, employment, counselors, doctors).
  • Facilitate client resident case conference meetings.
  • Consolidates and analyzes data collected by a variety of assessment tools for the purpose of guiding client recovery program.

Behaviour Management:

  • Implements emergency/incidental behavioural interventions, including, utilizing Non-Violent Crisis Intervention or Verbal Judo training.
  • Identifies and documents potential problematic or maladaptive behaviours.
  • Provides incidental problem solving and emotional support to clients.
  • Provides immediate stabilization crisis management support and provides emergency incidental behaviour management.
  • Plans and implements formal sessions for clients or refers them to external agencies that offer formal sessions on a variety of topics including: anger management, grief and loss, sexuality, self-esteem, violence, addictions and personal safety.
  • Develops and monitors behavioural modification strategies as needed.

Program Operations:

  • Attend team meetings and training sessions to contribute to the identification and resolution of trends or issues that will affect the program.
  • Working with the team to research and develop the various Mental Health and Addictions related support programs.
  • Facilitates first phase program on an as needed basis
  • Assists caseworkers in screening new applicant’s for the program
  • Provide input into the development and implementation of short and long term plans for their area of responsibility.
  • Plans recreational activities for/with residents.
  • Supports residents to assess and prioritize their needs in relations to developing personal development plans.
  • Organizes, promotes and assists program development to build capacity of residents for independent healthy community living. (i.e. life skills, recreation, leisure, wellness – physical/mental/emotional, vocational development)
  • Provides information and life skills support to second phase residents related to personal, family, housing, healing, safety, work, school, income maintenance, etc.
  • Role models, encourages and assists residents to practice self-help, non-violent problem solving and decision making skills daily.
  • Interacts with others involved with residents to support the resident’s relationships with family and the community.
  • Facilitates and oversees resident house meetings who provide feedback and input into program and resident issues.
  • Oversee staff recording up to date client data.

Program Administration:

  • Makes general and specific recommendations for improvement of program content and equipment.
  • Oversees Caseworkers consistent and accurate case notes.
  • Prepares monthly and/or quarterly program reports of residents.
  • Prepares incident reports and resident specific information in resident files.
  • Ensures Caseworkers are filling out appropriate incident reports, logs and other reports as required.
  • Completes second phase resident exit summaries and closes all file work for residents discharged from program.
  • Ensures second phase resident’s program fees are paid and works with those residents to develop budgets if required.
  • Hands over all resident records up to previous fiscal year to Program Supervisor to be stored for future easy access.
  • Ensures files and documentation adhere to agency guidelines and are easily available.
  • Develops and maintains open communication and refers to other resources, professionals and agencies.
  • Utilizes communication skills to ensure positive image of organization in community.
  • Represents WMS referrals at the Bailey House Admissions Committee when required.
  • Informs Program Supervisor of supplies, program materials and equipment needing to be purchased.
  • Guides Caseworkers and/or other junior staff in the implementation of day to day activities at the program site. Responsible for leading shift change.
  • Performs other tasks as assigned by Program Supervisor.
  • Complies with The Salvation Army Policies and Procedures.

Health, Safety & Security:

  • Follows safety measures and provides appropriate responses to emergencies and confrontations using non-violent crisis intervention and/or Verbal Judo training.
  • Reports all incidents of suspected resident abuse to Program Supervisor and follows organizational protocols.
  • Ensures the program safety policies are followed at all times.
  • Ensures that the safety, cleanliness and tidiness of the program site is maintained.
  • Ensures personal knowledge of individual residents’ medication considerations and special medical conditions.
  • Implements or participates in fire drills as determined by Program Supervisor.
  • Reports all accidents, injuries and illnesses to the Program Supervisor, and completes incident reports.
  • Ensures all residents are not placed at unreasonable levels of risk either in or outside the residence.



  • Post Secondary education in Social Work, Counselling or Nursing -  Diploma or Degree
  • Addictions Certification (diploma or certificate) or related experience. I.C.A.D.C. an asset
  • 3 - 5 years experience in the addictions and mental health field, and in residential/outreach settings
  • Life skills and recreational programming for high need residents
  • Suicide Intervention Certification
  • First Aid Certification
  • Non-violent Crisis Intervention or Verbal Judo
  • Mental Health First Aid
  • Valid Class 5 Driver’s License (Class 4 an asset)
  • Computer Literacy
  • Up to date Immunization Record
  • Clear Criminal Record Check

Company Info

Mission and Values Statement
The Salvation Army is an international Christian church and charitable movement, active in over 128 countries worldwide. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity. The Mission of The Salvation Army is to share the love of Jesus Christ, meet human needs, and be a transforming influence in the communities of our world. This is expressed in spiritual ministry, and also by a wide variety of social services, which are extended without discrimination as to race or creed.
Core values that guide all aspects of the Salvation Army in the Canada & Bermuda Territory:
Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.
The powerful mission and core values of The Salvation Army serve as significant attractors for those people who choose to join the organization, which has been serving the under-served and evolving for 150 years.

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