Yellowknife Housing Authority
July 22, 2020
Yellowknife, Canada
Job Type
Salary range of $82,000 to $94,000 plus an attractive pension and comprehensive benefits package.
Northwest Territories


The Program Officer is responsible for the day-to-day administration of the public housing subsidy program. The incumbent administers the tenant lease, rent subsidy, security deposit, and rent collection functions for public housing tenants through direct contact with all tenants while coordinating actions with the Tenant Relations Officer, Controller and the Receptionist Clerk.

The Program Officer position is located in Yellowknife and reports to the Chief Executive Officer (CEO). This position is one of five reporting directly to the CEO.

Please submit cover letter and resume by fax, email or in person by 3:00 pm Tuesday, Aug 4, 2020 to:

Chief Executive Officer

5105-50 Street, Yellowknife, NT X1A 2P6

Ph: (867) 873-5694, ext. 4

Fax: (867) 873-9323



A) Collections

  • Review and monitor arrears (rental and tenant damage) and security deposits.
  • Prepare and send out monthly statements to tenants with outstanding balances.
  • Set up face-to-face meetings to counsel tenants concerning repayment plans and budgets.
  • If all fails, file an application with the Rental Office for an order to pay or an eviction order.

B) Maintenance of Tenancy Agreement

  • Maintenance of Tenancy Agreement
  • On a regular basis, handle administration of tenancy agreements, complaints and inquiries from tenants and other sources.
  • Ensure household incomes for each tenant do not exceed the Homeownership Core Need Income Threshold (CNIT).
  • Maintain a close working relationship with the Maintenance Manager and the Rent Supplement Landlords.
  • Through regular home visits, ensure public housing units are properly occupied and appropriately maintained.
  • Invoice tenants for unit damages caused by wilful or negligent conduct.
  • Monitor and enforce the parking registration program.
  • Review and assess the feasibility and success of all public housing policies and procedures and make recommendations for amendments and/or alternative operating methods to the CEO.

C) Legal Issues

  • File an application with the Rental Office for all unresolved disputes with the tenant including unpaid rent, unreported income, noise disturbances, unauthorized pets, and any other breach of the tenancy agreement. The application must include all relevant documented evidence.
  • Present all evidence on behalf of the Yellowknife Housing Authority at rental hearings.
  • Execute the decision of the Rental Officer.

D) Move-outs

  • For tenants terminated/evicted, or who have abandoned their unit, complete a Tenant Check-Out Condition Report and close out all tenant accounts.
  • For deceased tenants, complete a Check-Out Condition Report and close out all tenant accounts (responsibility shared between Program Officer and the Tenant Relations Officer).

E) Administration

  • Liaise with other Social Agencies such as Income Support, Health and Social Services, Home Care, Women’s Centre, Avens Centre, Transitional Housing, Native Women’s Association, and Alison McAteer House (YWCA) in the service and administration of public housing among common clients.
  • Maintain an accurate and up-to-date filing system, with a confidential file for each tenant.
  • Fill in for Tenant Relations Officer on an emergency basis.
  • Coordinate data processing with the Clerk Receptionist.
  • In coordination with the Controller, fill in for Clerk Receptionist as required.


  • Grade 12 education
  • Class 5 NWT Driver's License
  • Strong financial, computer, organizational, administrative, and interpersonal skills.
  • Property management experience is an asset.

Company Info

The Yellowknife Housing Authority (YHA) is an agent for the NWT Housing Corporation. Our goal is to provide Yellowknife residents with adequate, suitable, and affordable housing. The YHA administers 345 units in Yellowknife.

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