The Salvation Army NWT Resource Centre & Bailey House
November 21, 2020
Yellowknife, Canada
Job Type
Men's Emergency Shelter
Northwest Territories


The Shelter Caseworker provides afternoon / evening support and guidance to adults experiencing homelessness. They are responsible to create life skills and wellness programming, oversee evening shelter services and create community collaboration with the goal of reducing and eliminating homelessness in our community. This is a fulltime unionized position with afternoon and evening shifts.


The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.



Key Responsibilities: Develops and organizes a daily schedule of evening client based programs. Makes general and specific recommendations for improvement of program equipment.

  • Follows safety measures and provides appropriate responses to emergencies and confrontations using non-violent crisis intervention training.
  • Reports all incidents of suspected client abuse to Program Supervisor and follows organizational protocols.
  • Ensures the program safety policies are followed at all times. Ensures needed repairs and maintenance are reported to the supervisor.
  • Ensures that shared work site is neat and tidy at all times.
  • Ensures program site is in good repair, clean and hygienic
  • Prepares incident reports and client specific information in client files.
  • Completes daily standard documentation: client intake and assessment forms, client records (progress notes), communication book, and other relevant client reports. Maintains record keeping systems (HIFIS).
  • Communicates accurate information in meetings.
  • Oversees RCSW's while on shift.
  • Implements emergency/incidental behavioural interventions, including utilizing Verbal Judo training
    • Ensures clients understand and adhere to shelter rules and responsibilities
    • Coordinates client referrals to services with other agencies (income support, employment, counselors)
    • Supports clients by attending scheduled meetings or appointments.
  • Implements client assessment tools pertaining to homelessness (SPDAT)_
  • Informs Program Coordinator/Administrative Receptionist of supplies, program materials and equipment needing to be purchased


Qualifications and Education requirements:

*NOTE: For some jobs, you may be required to provide validated educational documentation.


·         Post-secondary education or related experience in social services

·         Conflict Resolution, First Aid, Verbal Judo and/or NVCI, Suicide Intervention, Mental Health First Aid are all an asset

Required Skills/Knowledge:

¨     The ability to respond appropriately, decisively, and effectively in crisis situations and in a stressful environment.

¨     Effective interpersonal communication and interactive skills with individuals experiencing chronic mental health issues, effects of intoxication and other behavioural issues.

¨     Effective assessment, observation, and recording skills.

¨     Ability to work within a teamwork structure though will be required to work alone.

¨     Effective interviewing skills.

¨     Awareness of issues involved in aboriginal and cross-cultural ministry

¨     Personable and friendly with high needs clients

¨     Conflict Resolution and de-escalation techniques

¨     Effective time management and organizational skills

¨     Effective communication in English both written and oral

¨     Ability to write comprehensive case notes

¨     Knowledge of community supports

¨     Vision for integration between social and spiritual ministries of The Salvation Army

¨     Computers skills are essential – MS Office and ability to learn other software applications

¨     Ability to uphold and enforce policies and procedures

Successful candidates, prior to hiring, may be required to provide:

  • Valid Driver’s license (Required)
  • A clear vulnerable sector screening
  • A clean drivers abstract
  • Completion of our online Armatus Abuse Training and required Health and Safety training


DAYS and HOURS of work: Hours of Work: (Evenings , Afternoons)40 Hours/Week

Company Info

The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Core Values
The Salvation Army Canada and Bermuda has four core values:
Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

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