The Caseworker is responsible for providing case management, security, referrals, and to develop and deliver Life Skills Programs as set out by the House Supervisor. This position may involve shift work and flexible hours
- Complete intake and admissions forms.
- Facilitates client admissions in a courteous, non-judgemental and expeditious manner
- Develop Resident Personal Development Plan/Resident Action Plan
- Support residents in living independently and maintaining their living unit
- Case management (Case notes)
- Utilize resident data base, document as outlined by policy
- Attend case conferences and staff meetings
- Immediately reporting critical incidents to the on call supervisor or the House Coordinator
- Program development and delivery
- Providing consistent routine care according to policy and procedure manual and promptly identifying potential problems and inconsistencies to the Coordinator
- Plans, prioritises and helps co-ordinate the client care delivery at the commencement of each shift
- Meeting with residents as assigned and required by program
- Reading Clients files, logs and other documents as required by policy
- Assist in community placement of residents to accomplish their PDP/RAP
- Referrals and Advocacy on behalf of residents
- Signing Guests in and out
- Facilitate outside agencies delivering in house programming
- Communicates and interacts appropriately with clients, demonstrating a non-judgemental approach, sensitivity, empathy, understanding, support, and respect for the worth and dignity of the individual.
- Participates in facilitating lectures/workshops within SA or the community as required
- Ensuring Resident Personal Development plans are followed and modified when needed
- Facilitate resident house meetings/programs
Health, Safety & Security:
- Understands and adheres to legal requirements
- Assuring security of facility through locking appropriate doors and monitoring clients coming and going. This includes monitoring security cameras
- Maintains current understanding of SA Bailey House policies and procedures
- Understands and is able to implement emergency procedures related to the facility and/or the clients i.e. CPR, fire evacuations, etc.
- Maintains and uses supplies prudently
- Completes unusual occurrence and incident documentation as required
- Identifies and reports any unsafe conditions promptly to The Salvation Army NWT Resource Centre Occupational Health & Safety Committee
- Knows the Centre’s physical layout, including location of fire pull boxes, extinguishers, emergency phones, maintenance rooms, boiler room, etc.
- Performs resident, guest, hall and stairwell checks for security and maintenance of building
- Performs unit searches at the direction of the House Coordinator
- Assists with orientation of new staff
- Maintaining accurate client records
- Relays pertinent information related to client concerns, staff performance issues, operational issues, community issues, etc. promptly to appropriate personnel
- Maintains healthy working relationships with other NWT Resource Centre staff, allied professionals and other referral parties
- Follows formal lines of communication as identified by Bailey House organizational structure
- Attending all scheduled staff meetings and case conferences
- Provides assistance to other units within the NWT Resource Centre as required where skills permit and where operationally feasible.
- Performs routine phone duties to expedite client admissions and general reception in accordance with Bailey House protocols, practices, and procedures.
Maintains current knowledge in the field of addictions and associated behaviours
- Attends available training/in-service presentations/courses
- Utilizes resources at the NWT Resource Centre as well as other community resources
- Contributes to development of and participates in Continuous Quality Assurance Program
- Reads addiction related articles assigned
- Maintain a current knowledge of issues related to homelessness, mental health and transitional services for Corrections and Justice Services
CRITICAL RELATIONSHIP MANAGEMENT:
Internal / External relationships:
- Directly reports to the Bailey House Supervisor
- There is constant contact with clients to provide for their needs and assess their situations.
- There is daily contact with employee’s from other departments to pass on relevant information and radio checks.
- There is daily contact with the Bailey House Supervisor
- There is also occasional contact with other agencies for referral or support services
- Emergency Services may occasionally need to be called.
The work environment can be stressful
- clients may be angry and/or aggressive
- clients with drug and alcohol problems
- stressful and busy (need good self-care skills)
- Will involve shift work and flexible work hours
EDUCATION AND EXPERIENCE QUALIFICATIONS
Education, Qualifications and Certifications:
- Post-Secondary Diploma or Degree with focus on social work or counselling
- One to three years’ experience in social services field
- Other post-secondary education will be considered
- Addictions Certification is an asset
- Ability to work within a team environment
- Computer literacy
- First Aid
- Verbal Judo and/or NVCI
- Suicide Intervention
- Mental Health First Aid
- Clear Criminal Record Check
*It is critical that all staff practice a lifestyle free from alcohol and illegal drugs while at work.*
Note: Alternative combinations of education and experience may be considered.
Skills and Capabilities:
- Ability to work within the mandate of and embrace the mission of The Salvation Army
- The ability to respond appropriately, decisively, and effectively in crisis situations and in a stressful environment.
- Effective interpersonal communication and interactive skills with individuals experiencing chronic mental health issues, effects of intoxication, and other behavioural issues.
- Effective assessment, observation, and recording skills.
- Ability to work within a teamwork structure though will be required to work alone.
- Effective interviewing and group facilitation skills.
- Understanding and skilled in working with: Aboriginal and Inuit Cultures: Addictions: Mental Health, Correctional Services and other social issues
- Personable and friendly with high needs clients
- Conflict Resolution and de-escalation techniques
- Effective time management and organizational skills
- Effective communication in English both written and oral
- Ability to write comprehensive case notes
- Knowledge of community supports
- Vision for integration between social and spiritual ministries of The Salvation Army
- Computers skills are essential – MS Office and ability to learn other software applications
The successful incumbent will be required to complete/provide:
- Valid Vulnerable Sector Screening
- Valid First Aid certificate
- The Salvation Army on-line certification for abuse prevention
- Clear internal abuse registry check
- Participate in mandatory yearly training
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
The Salvation Army Canada and Bermuda Territory has four core values:
Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrust